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Solutions To Common Problems
Odors In Refrigerator
Problem Cause Correction
Interior is dirty. •Interior needs to be
cleaned.
•Food with strong odors is
stored in refrigerator.
•See Care & Cleaning Tips.
•Coverfoodtightly.Turnonairltrationsystem.Airlter
may need to be changed more frequently if foods with
strong odors are routinely stored in refrigerator.
Opening/Closing Of Doors/Drawers
Problem Cause Correction
Door(s) will not
close.
•Door was closed too hard,
causing other door to
open slightly.
•Refrigerator is not level.
It rocks on the floor when
moved slightly.
•Refrigerator is touching a
wall or cabinet.
•Close both doors gently.
•Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to correct a
sagging or sloping floor.
•Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to correct a
sagging or sloping floor.
Drawers are
difficult to move.
•Food is touching shelf on
top of drawer.
•Track that drawers slide on
is dirty.
•Keep less food in drawer.
•Clean drawer, runners, and tracks. See Care & Cleaning
Tips.
Water Dispenser
Problem Cause Correction
Dispenser will not
dispense water.
•Water supply is not
connected.
•Householdwaterlineto
the refrigerator is kinked.
•Householdwaterlinevalve
is not open.
•Freezer door is not closed.
•Ice & water filter cartridge
is clogged.
•Front filter not fully
installed, if equipped
•Connect water supply (see Connecting The Water Supply
section).
•Unkink the water line. If it is a copper line, it should be
replacedbecauseofpossibleleaksatthekink.Acopper
line should be coiled behind the unit to avoid kinking.
•Open household water line valve. See Problem section Ice
MakerIsNotMakingIce.
•Ensure that freezer door is closed. (See Problem Section,
Opening/Closing of Doors/Drawers)
•Replace filter cartridge.
•Push filter in until you hear two “clicks”. Filter should be
flush with the plastic housing.
Water has an odd
taste and/or odor.
•Water has been in the tank
for a period of time.
•Unit not properly
connected to cold water
line.
•Tubing used in the
household water supply
and installation may affect
water taste and odor.
•Water has a high mineral
content.
•Draw and discard 10-12 glasses of water to freshen the
supply and completely rinse out the tank.
•Connect unit to cold water line that supplies water to the
kitchen faucet.
•For best results, use copper tubing for water connections.
•Contact water treatment plant for help in checking water
supply source.
Water dispenses
slowly.
•Cut-off and cut-on
pressures are too low (well
systems only).
•Reverse osmosis system
is in regenerative phase.
•The Ice & Water filter is
clogged.
•Havesomeoneturnupthecut-offandcut-onpressureon
the water pump system (well systems only).
•It is normal for a reverse osmosis system to be below 20
psi during the regenerative phase.
•Replace filter cartridge.